Ee9 Terms and Conditions – Complete ee9 Malaysia Platform Usage Guide

1

Acceptance of Terms and Conditions

By accessing, registering, or using the ee9 platform in any way, you confirm that you have read, understood, and agree to be fully bound by these Terms and Conditions. This includes use of the ee9.bio website, the ee9 mobile app, and all services provided under the ee9 brand.

These Terms take effect from the date you first register an account with ee9 and will continue to apply for as long as your account remains active or you use any ee9 services. Continued use following any amendment to these Terms constitutes acceptance of the amended terms.

2

Member Eligibility

To register and use ee9 services, you must meet all of the following eligibility requirements without exception:

• Aged 18 and above on the date of registration.
• An individual acting on their own behalf and not on behalf of any third party.
• Not included on any prohibition or restriction list imposed by ee9 from time to time.
• Registering from a region permitted under ee9's current policy.
• Full legal capacity to enter into a binding contract.

Ee9 reserves the right to reject registration applications or close existing accounts if eligibility requirements are found to be unmet, without obligation to provide any reason.

3

Account Registration and Management

Each individual is only permitted to hold one (1) ee9 account only. Holding more than one account is a serious violation of these Terms and may result in the suspension or closure of all associated accounts.

During registration, you are required to provide accurate, truthful, and complete information. The details you must supply include:

• Full name as shown on your identification card or passport.
• Exact date of birth.
• An active mobile number registered in your own name.
• A valid and accessible email address.
• Bank account or e-wallet details for withdrawal purposes.

You are fully responsible for maintaining the confidentiality of your ee9 account password and login credentials. Contact ee9 customer support immediately if you suspect your account has been accessed without authorization.

4

Deposits and Withdrawals

All financial transactions on ee9 are processed in Malaysian Ringgit (MYR). Minimum and maximum deposit limits vary by payment method. ee9 accepts multiple payment options including local bank transfer, FPX, DuitNow, and selected e-wallets.

Regarding deposits:

• Deposits will be credited to your ee9 account once bank confirmation is received.
• Ee9 does not charge any processing fees for deposits made using standard payment methods.
• Deposits must be made from an account registered in your own name. Deposits from third-party accounts will be rejected.

Regarding withdrawals:

• Withdrawal requests will be processed by ee9 within the timeframe stated at the time of application.
• The first withdrawal requires completed KYC verification before it can be processed.
• Funds may only be withdrawn to a bank account or e-wallet registered in your name and verified accordingly.
• Ee9 reserves the right to withhold withdrawals until an investigation is complete if there is reasonable suspicion of fraud or a breach of terms.

5

Bonuses and Promotions

Ee9 offers various bonuses and promotions from time to time. All such offers are subject to specific terms stated in each respective promotion, and those terms form part of these general Terms and Conditions.

• Welcome bonuses are only available to new members making their first deposit.
• Each bonus carries a wagering requirement (rollover) that must be met before wins can be withdrawn.
• Only one bonus may be claimed at a time unless otherwise stated.
• Ee9 reserves the right to cancel bonuses without prior notice if fraud or abuse is detected.
• Bonuses cannot be transferred to other members.

6

Game Rules

All games available on ee9 — including slots, fish shooting, bingo, and sports betting — are subject to the specific rules stated within each respective game module. General rules that apply across all games are as follows:

• Game results generated by the ee9 RNG system are final and cannot be disputed.
• In the event of a technical disruption during gameplay, ee9 will endeavour to restore the affected round. If restoration is not possible, the wager will be returned to the account balance.
• The use of third-party software designed for game manipulation or automation is strictly prohibited.
• Winnings obtained through a technical error or system bug will not be paid out and will be reversed.

Ee9 uses a certified Random Number Generator (RNG) that is independently audited to ensure the fairness of every game. The Return to Player (RTP) value for each game is available in the relevant game information.

7

Prohibited Conduct and Activities

The following activities are strictly prohibited on the ee9 platform and will result in firm action, including account closure and balance forfeiture:

8

Account Suspension and Closure

Ee9 reserves the right to suspend or close any member's account, whether temporarily or permanently, for the following reasons:

• Violation of any provision within these Terms and Conditions.
• Failure to provide the requested KYC documentation within the stipulated timeframe.
• Activity suspected to involve fraud, money laundering, or platform abuse.
• Request from the relevant authorities.
• Self-exclusion request submitted by the member.

When an account is closed at the member's own request or for legitimate reasons, any eligible balance will be returned to the member once all reviews are complete. If an account is closed due to a terms violation, ee9 reserves the right to forfeit any balance associated with the violating activity.

9

Privacy and Data Protection

Ee9 takes the privacy of all members seriously. The collection, processing, and storage of your personal data is carried out in accordance with the separate ee9 Privacy Policy. By using the ee9 platform, you agree to how we handle your data as described in that Privacy Policy.

Ee9 uses 256-bit SSL encryption technology for all data transfers between your device and our servers. We do not sell or share your personal data with third parties for marketing purposes without your explicit consent.

10

Liability Limit

The ee9 platform is provided "as-is". While we strive to keep the service available and functioning at all times, ee9 makes no guarantee that the platform will be free from interruptions, errors, or delays at any given time.

Ee9 is not liable for any indirect, consequential, or incidental losses arising from the use of or inability to use the platform, including but not limited to:

• Financial losses resulting from gaming (this is a risk accepted by the member).
• Service interruptions due to scheduled or unscheduled system maintenance.
• Data loss resulting from damage to the user's own device.
• Any losses arising from unauthorised access to your account if you fail to keep your password confidential.

11

Responsible Gaming

Ee9 is committed to ensuring members play in a safe and healthy environment. We provide a range of tools you can use to manage your gaming habits:

• Daily/Weekly/Monthly Deposit Limit — Set a limit on how much you can deposit within a given period.
• Loss Limit — Limit the amount of losses you can sustain within a given period.
• Session Limit — Set the maximum amount of time you can spend playing in a single session.
• Self-Exclusion — Request ee9 to block your access to the platform temporarily or permanently.

12

Amendments to Terms and Conditions

Ee9 reserves the right to modify, update, or improve these Terms and Conditions at any time without prior notice. Amendments take effect immediately upon publication on the ee9 website.

We will endeavour to notify members of significant changes via in-account notifications or email. However, it is your responsibility to review these Terms from time to time. Continued use of the ee9 platform after any amendments constitutes acceptance of the revised terms.

The "Updated" date displayed at the top of this page indicates when these Terms and Conditions were last reviewed.